This privacy policy explains how Emirates Fitness Hub collects, uses, and protects your personal information when you use our online platform and services. We are committed to protecting your privacy and handling your data in a transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
Information We Collect
We collect information directly from you when you register for an account, book services, participate in programs, make payments, communicate with us, or otherwise interact with our service. This information may include your name, contact details (such as address, phone number), payment information, and details about your fitness goals, health, or medical conditions relevant to the services you request (collected with your explicit consent where required).
We also automatically collect certain information when you visit or use our site. This includes technical information like your IP address, browser type, operating system, usage details, and information about how you interact with our service. This is collected through technologies such as cookies and similar tracking tools.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services, including managing your account and bookings.
- To process your transactions and payments.
- To communicate with you, respond to your inquiries, and send you updates or information about your services.
- To personalize your experience and tailor our services to your needs and preferences.
- To understand how you use our services and improve their functionality and performance.
- For marketing and promotional purposes, where permitted by law and consistent with your preferences.
- For security and fraud prevention.
- To comply with legal obligations and resolve disputes.
Legal Basis for Processing
We process your personal data based on different legal grounds, including:
- Your consent: Where you have given us clear consent to process your personal data for a specific purpose.
- Performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal obligation: Where processing is necessary for compliance with a legal obligation that we are subject to.
- Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. These legitimate interests include improving our services, marketing, and ensuring the security of our platform.
- Vital interests: Where processing is necessary to protect your vital interests or those of another person.
- For health data: Where processing is necessary for the purposes of preventative or occupational medicine, or based on your explicit consent.
Data Sharing and Disclosure
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These third parties are required to protect your information and use it only for the purposes for which we provide it to them.
We may also disclose your information if required by law, regulation, legal process, or governmental request. We may disclose information to protect our rights, property, or safety, and that of our users or the public.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of data may vary depending on the nature of the information and the purpose of processing.
Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include:
- The right to access your personal data.
- The right to rectify inaccurate or incomplete personal data.
- The right to erase your personal data under certain conditions.
- The right to restrict the processing of your personal data under certain conditions.
- The right to object to the processing of your personal data under certain conditions.
- The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
- The right to withdraw consent at any time where processing is based on consent.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to remove such information and terminate the child's account.
International Data Transfers
Your information may be stored and processed in any country where we have facilities or in which we engage service providers. When we transfer your data to other countries, we implement safeguards to ensure your data is protected according to this privacy policy and applicable laws.
Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and we will update the "Last Updated" date (or similar indication of currency) at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, you can contact us at our physical address:
Emirates Fitness Hub
Building 10
Al Khail Road,
Al Quoz,
Dubai, Dubai,
UAE
